Bello Privacy Policy
At Bello, we understand that your personal information is valuable, and we are committed to protecting it at every stage of your relationship with us. This Privacy Policy explains how we at Bello collect, use, store and share your data when you visit casinobello.com, register an account, or use our cashier and support services. By creating an account or browsing our site, you confirm that you have read and understood how Bello Casino handles your information as described below.
Who We Are
Bello is owned and operated by Hazy Ltd, registered in the Union of Comoros, with a Cyprus subsidiary, Plickon Limited, registered in Limassol. We are also published for this brand by Hollycorn N.V., registered in Curacao. We at Bello operate under licence ALSI-152406050-FI4 issued by the Anjouan Gaming Authority, and Hollycorn N.V. holds a separate Curacao Gaming Control Board licence. Throughout this policy, "we", "us" and "our" refer to the Bello operating entities responsible for processing your data.
Information We Collect
When you use our services, we collect several categories of information to operate your account, process payments and comply with our legal obligations.
- We collect registration details such as your name, date of birth, address, email address and phone number
- We gather identity verification documents, including a government-issued ID, proof of address, bank statements and card photographs with the middle digits and CVV concealed, as required for KYC checks before your first withdrawal
- We record your gaming activity, including deposits, withdrawals, wagers, bonus usage and game history
- We log technical data such as your IP address, device type, browser information and login timestamps
- We collect communication records when you contact our support team through live chat, email or our contact form
How We Use Your Information
Our Bello platform uses your data for a defined set of purposes connected to running a safe and compliant gaming service. We at Bello use your information to verify your identity, process deposits and withdrawals, administer the Bello Loyalty System and VIP Program, and deliver promotions such as our welcome package and reload bonuses. We also use your data to detect fraud, prevent multiple accounts, confirm that no third-party deposits have occurred, and comply with anti-money-laundering obligations tied to our licence. Where you contact us about an issue, such as a login problem, a no deposit bonus code, or a question about a promo code, we use your communication history to provide relevant support.
Marketing Communications
Where you have opted in, we may send you information about new promotions, Wheel of Fortune offers, tournaments and VIP benefits. You can withdraw your consent at any time by contacting [email protected] or using the unsubscribe link in any marketing message. Our VegasHero-style targeting (meaning our own Bello segmentation of offers) never includes sharing your marketing preferences with unrelated third parties.
Legal Basis and Retention
We process your data on the basis of contract performance, our legitimate interest in preventing fraud, and our legal obligations under gaming licences and anti-money-laundering rules. Our Bello compliance team retains account and transaction records for as long as required by applicable regulation, and in any case for the period needed to resolve disputes, refund requests or regulatory enquiries. Refund requests, for example, must be raised within 7 days of a deposit, or 30 days where a minor or unauthorised person is alleged to have accessed the account, and we retain supporting records accordingly.
Sharing Your Information
We do not sell your personal data. We at Bello may share your information with:
- Payment providers such as Visa, Mastercard, Interac, Skrill, Neteller, MiFinity and cryptocurrency processors, to complete deposits and withdrawals
- Identity verification and anti-fraud service providers engaged to confirm KYC documents
- Regulators, including the Anjouan Gaming Authority and, where relevant, the Curacao Gaming Control Board
- Professional advisers, auditors and law enforcement where required by law
- Group companies, including Hazy Ltd, Plickon Limited and Hollycorn N.V., for shared operational and compliance purposes
Cookies and Tracking
Our site uses cookies and similar technologies to keep you logged in, remember your locale and currency preferences, and understand how visitors use casinobello.com. Further detail is available in our separate Cookie Policy, accessible from the site footer.
International Transfers
Because Bello Casino operates across multiple target markets, including Australia, Canada, New Zealand, Germany, Austria, Norway, Italy, Brazil, Ireland and South Africa, your data may be transferred to and processed in countries outside your own, including Comoros and Curacao. We take reasonable steps to ensure that any such transfer is protected by appropriate safeguards.
Your Rights
Depending on your jurisdiction, you may have rights regarding the personal data we hold about you.
- You can request access to the personal data we hold about you
- You can ask us to correct inaccurate or incomplete information
- You can request erasure of your data, subject to our retention and regulatory obligations
- You can object to or restrict certain processing activities
- You can request a copy of your data in a portable format
To exercise any of these rights, contact us at [email protected]. For matters related to refunds or KYC, you may also reach us at [email protected]. We will respond to verified requests within a reasonable timeframe in line with applicable law.
Account Security and Verification
We at Bello require KYC verification before your first withdrawal, including identification documents, proof of address and proof of ownership of payment methods used. We may also carry out phone or face verification where necessary. If you are searching for information such as casino Bello login steps, casino Bello review details, or how our verification process works, our support team is available 24/7 through live chat to guide you, alongside email and our on-site contact form.
Data Security
We implement technical and organisational measures to protect your information against unauthorised access, loss or misuse. Access to personal data within our organisation is restricted to staff and partners who need it to perform their duties, including processing deposits, reviewing a casino Bello no deposit bonus claim, or resolving a support ticket.
Children's Privacy
Our services are intended only for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect data from minors, and where we discover that an account has been accessed by a minor, we will close the account and take appropriate action, including forfeiting any winnings obtained.
Restricted Jurisdictions
Bello does not accept players from a number of restricted countries, as listed in our Terms and Conditions. If we discover that your account was opened from a restricted location, we reserve the right to close the account and process any applicable refund in accordance with our policies.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of Bello after changes are posted constitutes your acceptance of the revised policy.
Contact Us
If you have questions about how we collect, use or protect your data, please contact our support team at [email protected]. We are available around the clock through live chat, and we aim to respond to all privacy-related enquiries promptly and transparently.